The BottleMates are committed to ensuring that every delivery arrives in the condition that it is advertised.

We do rely upon our couriers to assist us with punctuality so we appreciate your patience if delays do occur.

Should the condition of your BottleMates not be satisfactory upon receiving them, we would encourage you to communicate with us so that we are able to continue improving our service and we can organise a refund or a reship. 

Our customers are priority numero uno and we endeavour to ensure that everyone is able to BottleMate their bottletops at every bottletime.

Please note : BottleMate users may struggle with short necked bottles. No refunds or returns will be given or accepted if this is the primary purpose of purchase.